Effective Date: 14/02/2025
At Vetanimus, we value and respect your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or purchase our products. By using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect several types of information to provide and improve our services:
Personal Information: When you make a purchase or create an account, we collect personal details such as your name, email address, shipping address, billing information, and phone number.
Payment Information: Payment details, including credit card or other payment methods, are collected through our secure payment gateway. We do not store your payment information directly but use third-party processors to handle transactions securely.
Usage Data: We may collect information on how you interact with our website, such as your IP address, browser type, device information, and browsing history.
2. How We Use Your Information
The information we collect is used for various purposes, including:
To Process Orders: We use your personal and payment information to process and fulfill your orders, handle returns or exchanges, and send you order-related communications.
Customer Support: Your information helps us respond to inquiries, provide customer service, and address any issues you may encounter.
Personalization: We may use your preferences and usage data to tailor the website experience and offer product recommendations that match your interests.
Marketing: With your consent, we may send promotional emails or newsletters about new products, special offers, or updates. You can opt out of marketing communications at any time.
Legal Compliance: We may use your information to comply with legal obligations, resolve disputes, or enforce our terms of service.
3. Sharing Your Information
Vetanimus respects your privacy and will not sell, rent, or lease your personal information to third parties. However, we may share your data in the following circumstances:
Service Providers: We may share your information with trusted third-party service providers who help us operate our business, such as payment processors, shipping carriers, or marketing partners. These providers are contractually bound to protect your information.
Legal Requirements: If required by law or in response to valid legal requests, we may disclose your personal information to authorities or comply with legal processes.
4. Data Security
We employ a variety of security measures to protect your personal information, including encryption, secure servers, and regular security audits. While we take reasonable steps to safeguard your data, no online transaction is 100% secure, and we cannot guarantee complete protection against unauthorized access.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience. Cookies are small files stored on your device that allow us to recognize your preferences, improve functionality, and track usage patterns. You can control cookie settings through your browser, but disabling cookies may limit certain features of our website.
6. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
Access: You have the right to request access to the personal information we hold about you.
Correction: You can update or correct your personal information if it is inaccurate or incomplete.
Deletion: You can request the deletion of your personal data, subject to certain exceptions.
Opt-Out: You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions in our emails.
Data Portability: You may request a copy of your personal data in a commonly used format to transfer to another service provider.
To exercise your rights, please contact us at KathleenDeirdre79@outlook.com.
7. Third-Party Links
Our website may contain links to third-party sites, such as social media platforms or external services. We are not responsible for the privacy practices of these third-party websites, and we encourage you to review their privacy policies before interacting with them.
8. Children’s Privacy
Vetanimus does not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.